1. Our Commitment to Privacy

At 4 the 1 Supports, we respect your right to privacy and are committed to protecting the personal information we collect about you. We handle all personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the NDIS Code of Conduct and Aged Care Quality Standards.

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This policy explains how we collect, use, store, and share your information.

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2. What Information We Collect

We collect personal information that is reasonably necessary for us to provide you with quality support services. This may include:

• Personal Details – you name, date of birth, address, phone number, and email.

• Health and support information – details about your disability, medical conditions, care

needs, goals, and support plans.

• NDIS and aged care details – participant number, plan manager, funding type, or Support at Home package level.

• Emergency contact and family information.

• Financial details – billing and payment information where relevant.

• Employment information (for staff and contractors).

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We only collect information that is relevant and necessary to provide our services or meet our legal obligations.

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3. How We Collect Information

We collect information in several ways, including:

• Directly from you (via forms, phone, email, or meetings).

• From your plan manager, support coordinator, family member or healthcare provider, if

you have given consent.

• Through government agencies such as the NDIS Commission or My Aged Care, where

required.

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You have the right to refuse to provide information; however, this may affect our ability to deliver certain services safely and effectively.

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4. How We Use Your Information

Your personal information is used to:

• Deliver and manage your supports and services

• Communicate with you, your representatives, and other providers involved in your care.

• Meet our legal, funding, and reporting obligations.

• Manage staff, rostering, and invoicing.

• Improve our services and ensure quality and compliance.

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We will not use your information for any other purpose without your consent.

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5. Sharing Your Information

We may share your information with:

• NDIS, My Aged Care, or government agencies, if required by law.

• Plan managers, support coordinators, or health professionals involved in your care.

• Third-party service providers (e.g. IT, HR, or accounting systems) who help us operate our

business – only under strict confidentiality guidelines.

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We will never sell, rent, or trade your information.

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6. Storage and Security

We store your information securely in both digital and paper formats. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Access to your records is limited to staff who require it for legitimate business or support purposes. When information is no longer required, we securely destroy or de-identify it in accordance with legal requirements.

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7. Access and Correction

You have the right to:

• Request access to your personal information.

• Ask for corrections if your information is inaccurate, outdated or incomplete.

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To request access or correction, please contact us using the details below. We will respond within a

reasonable timeframe and may need to verify your identity before releasing information.

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8. Complaints About Privacy

If you have a concern or complaint about how we handle your information:

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1. Please contact us directly – we take privacy matters seriously and aim to resolve issues

quickly.

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2. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be

available on our website or upon request.